❓ Frequently Asked Questions

You can request a cleaning service by filling out the contact form on our website, calling us directly, or sending an email to info@luxeracleaning.com. Your request will be evaluated by our expert team on the same day, and we will suggest the most suitable date and time. All you need to do is share your preference and relax while we handle the rest.

Luxera Cleaning proudly offers professional cleaning services not only in San Jose, San Francisco, and Oakland, but also in every residential and commercial area between and around these major cities. Our service area extends across the Peninsula, South Bay, East Bay, and surrounding suburbs.

📍 South Bay & Silicon Valley:
San Jose, Santa Clara, Sunnyvale, Cupertino, Campbell, Saratoga, Los Gatos, Monte Sereno, Milpitas, Mountain View, Los Altos, Los Altos Hills, Palo Alto, Stanford, East Palo Alto, Menlo Park

📍 Northern Peninsula – Toward San Francisco:
Redwood City, San Carlos, Belmont, Foster City, San Mateo, Hillsborough, Burlingame, Millbrae, San Bruno, South San Francisco, Colma, Daly City, Brisbane, Pacifica, Broadmoor, Visitacion Valley

📍 East Bay – Toward Oakland:
Fremont, Newark, Union City, Hayward, Castro Valley, San Leandro, Alameda, Oakland, Piedmont, Emeryville, Berkeley, Albany, El Cerrito, Kensington, Richmond

📍 Far South Bay & Nearby Cities:
Morgan Hill, San Martin, Gilroy

Whether you're in the heart of a tech hub or a quiet residential suburb, Luxera Cleaning brings high-quality, eco-friendly, and detail-focused cleaning services right to your doorstep. Our wide service network allows us to dispatch the nearest available team quickly and reliably.

Yes. Our team arrives at every appointment with professional-grade equipment and eco-friendly, effective cleaning products. This ensures the highest level of cleanliness and convenience for you. If you prefer, we’re also happy to use your personal cleaning products upon request.

Absolutely. We avoid any harmful chemicals and only use hypoallergenic, biodegradable, and environmentally safe cleaning products. Our solutions are completely safe for children, pets, and individuals with sensitivities, allowing for a clean and healthy home environment.

Our standard cleaning package includes dusting all surfaces, vacuuming and mopping floors, thoroughly cleaning bathrooms and toilets, sanitizing kitchen counters, cleaning mirrors, and taking out the trash. Additional tasks or preferences can be customized based on your specific needs.

Yes. You can cancel or reschedule any appointment free of charge if you notify us at least 24 hours in advance. For last-minute cancellations, a fee may apply. We understand emergencies happen and are always here to help.

Absolutely. Our move-in/out cleaning service ensures every corner of your property is spotless and ready for its next chapter. We clean appliances, baseboards, cabinets, light fixtures, and more — ideal for landlords, tenants, or home staging.

Yes, we are fully insured and bonded. Your property and belongings are protected while we work. In the rare event of any issues, our insurance covers damages, and our team will handle the situation quickly and professionally.

We try our best to assign the same cleaning professional for regular appointments to ensure consistency and comfort. If your preferred cleaner is unavailable, we’ll notify you in advance and send another trained team member.

Yes! All our cleaning supplies are non-toxic, biodegradable, and safe for both people and pets. If you have specific sensitivities or product preferences, let us know and we’ll adjust the products used for your home.

Your satisfaction is our priority. If something wasn’t cleaned to your expectations, contact us within 24 hours and we’ll send someone back to fix it — no additional charge. We value honest feedback and continuous improvement.

If your home or building has designated parking, please inform us beforehand. In busy city areas, our team will look for nearby parking. Any parking fees may be added to the final bill unless agreed otherwise.

Tips are never expected but always appreciated. If you’d like to tip your cleaner, you can do so directly or ask us to include it in your invoice. All tips go 100% to the cleaning professionals.

To ensure your preferred time slot — especially on weekends or during busy periods — we recommend booking at least 2–3 days in advance. However, same-day or next-day appointments are often available depending on our team's schedule. If you have an urgent need, feel free to contact us — we’ll do our best to accommodate you as quickly as possible.

Yes, we specialize in post-renovation and post-construction cleaning. This includes removal of dust, paint residue, adhesives, and debris. It’s a detailed and thorough process — just let us know your project scope in advance.

Absolutely. Our team arrives fully equipped with high-performance professional vacuums, mops, eco-friendly cleaning products, and sanitized tools. For hygiene reasons, we do not use reusable microfiber cloths, as they can spread bacteria and residue from one surface to another. Instead, we use single-use disposable towels and disinfected materials for each client to ensure a spotless and safe cleaning every time.

Absolutely. We encourage clients to share specific requests or priorities in advance, or leave a note on-site. Our cleaners follow custom instructions closely to ensure we meet your exact expectations.

Yes! We love pets and work safely around them. If your pets are anxious or territorial, let us know in advance so we can plan accordingly. We also use pet-safe products during the entire cleaning process.

Yes. We offer weekly, bi-weekly, and monthly cleaning plans at discounted rates. Recurring clients also receive priority booking and personalized service options. Contact us to set up your schedule.

Yes. Our minimum visit charge is $170. This base rate ensures we can provide professional-level service, cover travel, supplies, and fair wages for our team. Even for small jobs, we deliver the same premium care every time.

Deep cleaning targets hidden and detailed areas that standard cleaning may overlook. It includes cleaning inside cabinets, behind appliances like refrigerators, wiping light switches and outlets, baseboard detailing, and more. We highly recommend deep cleaning for first-time service or seasonal resets.

Yes. We offer flexible scheduling and do our best to accommodate your preferred time slot. Whether you prefer mornings, afternoons, or evenings, we’ll schedule your appointment to align with your personal or business routine without disrupting your day.

Not necessarily. For your convenience and safety, we offer secure key handover procedures. If you provide entry instructions ahead of time, our team can perform the cleaning and send you a completion report. If you have alarm systems or surveillance, we are happy to work in cooperation.

The duration of the cleaning service depends on the size and condition of the space. On average, a standard apartment cleaning takes between 2 to 3 hours. Deep cleaning or large commercial areas may take 4 hours or more. We provide a personalized time estimate during the booking process.

Payments can be made online or in person after the cleaning. We currently accept Zelle. Once our business account is fully activated, we will also support credit/debit cards, Venmo, and PayPal. Every payment includes an invoice, and digital copies can be sent to you via email. For your safety, our POS devices are compatible with contactless payments.