Terms of Service

1. Overview

Welcome to Luxera Cleaning. These Terms of Service ("Terms") govern your use of the Luxera Cleaning website, your communication with Luxera Cleaning LLC ("Luxera Cleaning," "Luxera," "we," "us," or "our"), and any cleaning service request, estimate, booking or service provided by Luxera Cleaning.

By requesting, booking, scheduling, confirming or using our cleaning services, you agree to these Terms. If you do not agree with these Terms, please do not request or use our services.

2. Services

Luxera Cleaning provides residential and commercial cleaning services in San Jose, California and nearby service areas. Services may include, but are not limited to:

• Regular or basic cleaning
• Deep cleaning
• Move-in and move out cleaning
• Post-construction and renovation cleaning
• Office and commercial cleaning
• Event and after-party cleaning
• Carpet cleaning where available
• Window panel cleaning where available
• Custom cleaning based on specific tasks and priorities

Service availability depends on location, scheduling, property condition, requested service type, access, safety, staffing and operational availability.

3. Estimates and Pricing

Luxera Cleaning provides estimates based on information provided by the customer, including property size, number of rooms, bathrooms, kitchen areas, add-ons, condition, clutter, access, service type and any special requests.

Estimates are not guaranteed final prices. Final time and pricing may change if the property condition, buildup, clutter, pet hair, stains, dust, grease, construction residue, access issues, add-ons or requested tasks differ from what was described before the appointment.

4. Appointments and Booking

Appointments are subject to availability. A booking is not confirmed until Luxera Cleaning confirms the date, time, service address, service type and appointment details.

Customers are responsible for providing accurate contact information, service address, parking information, entry instructions, pet information and any special instructions before the appointment.

• Same-day service may be available depending on schedule and operational availability.
• Appointment times are arrival windows or scheduled times depending on the booking details.
• Traffic, parking, access delays, previous appointments or unexpected service conditions may affect arrival or completion time.
• Luxera Cleaning may contact the customer if additional details are needed before confirming or completing service.

5. Property Access and Customer Preparation

Customers must provide safe, reasonable and timely access to the property. If the customer will not be home, access instructions must be clear and provided before the appointment.

Accepted access methods may include:

• Customer opening the door
• Door code
• Lockbox
• Key access
• Leasing office, reception or building access instructions

Customers should secure valuables, fragile items, important documents, personal items, cash, jewelry, medications and sensitive belongings before the appointment.

Pets must be kept in a separate secure area, crate, carrier, yard or with the owner during the cleaning for safety.

6. Cancellations, Rescheduling and No-Access

Customers may cancel or reschedule with at least 24 hours' notice. Same-day cancellations, late cancellations or no-access situations may result in a cancellation or no-access fee.

A no-access situation includes, but is not limited to, the customer not being home, no one opening the door, incorrect entry codes, unavailable keys, failed lockbox access, building access issues, parking restrictions, denied entry, pets preventing access or missing access instructions.

7. Payment

Payment is due after the cleaning service is completed unless otherwise agreed in writing. Luxera Cleaning may accept cash, credit card, Zelle, Venmo, check or other approved payment methods.

Customers are responsible for paying the agreed or final service amount, including any approved add-ons, additional time, fees or charges related to the completed service.

Returned payments, failed payments, chargebacks or unpaid balances may result in collection activity, cancellation of future appointments or refusal of future service.

8. Service Limitations

Luxera Cleaning aims to provide professional, detailed and reliable cleaning service. However, some conditions are outside the scope of our services or cannot be guaranteed.

Luxera Cleaning does not provide:

• Mold removal
• Pest removal
• Biohazard cleaning
• Blood, feces, urine or hazardous waste cleanup
• Hoarding cleanup
• Heavy furniture moving
• Pressure washing
• High exterior window cleaning
• Tall ladder work or high-area climbing
• Full wall washing or full wall cleaning

Some stains, rust, paint, adhesive, hard water buildup, grease, burn marks, discoloration, scratches, etching, grout damage, permanent residue or long-term buildup may not be fully removable.

Luxera Cleaning may decline, stop or reschedule service if the property condition is unsafe, unsanitary beyond our service scope, inaccessible, materially different from what was described or outside our service limitations.

9. Satisfaction and Service Concerns

Luxera Cleaning stands behind the quality of its work. If a customer notices an issue during service, the customer should tell the team while they are still on site so the team can review and address the issue when reasonable.

If a customer notices an issue after service, the customer should contact Luxera Cleaning within 24 hours. Luxera Cleaning will review the concern and may provide a touch-up or re-clean when appropriate.

Refunds are not automatically guaranteed. Any adjustment, touch-up, re-clean or resolution is handled at Luxera Cleaning's discretion based on the situation, service scope, property condition and timing of the request.

10. SMS Communications

Customers may opt in to receive service-related SMS messages from Luxera Cleaning by submitting a website contact form and checking the optional SMS consent checkbox. SMS is used only for service-related communication, including cleaning requests, appointment confirmations, appointment updates, rescheduling, cancellations, access instructions and customer support.

Message frequency may vary depending on your request, appointment status and communication needs. Message and data rates may apply.

• Reply STOP to unsubscribe from SMS messages.
• Reply HELP for assistance.
• You may also contact us at info@luxeracleaning.com or +1 (669) 786-3266.

11. Privacy

Luxera Cleaning respects customer privacy. Customer information is used to provide cleaning services, communicate about appointments, respond to inquiries, support customers and operate our business.

For more information about how we collect, use and protect information, please review our Privacy Policy.

12. Website Use

The Luxera Cleaning website is provided for general information, quote requests, contact and service information. We try to keep website content accurate, but information may change without notice.

Website content, including text, design, branding, photos, graphics, layout and service descriptions, may not be copied, reproduced or reused without permission from Luxera Cleaning.

13. Limitation of Liability

To the fullest extent allowed by law, Luxera Cleaning is not responsible for indirect, incidental, special or consequential damages arising from website use, scheduling issues, delays, customer-provided information, access issues or conditions outside the agreed service scope.

Nothing in these Terms limits rights that cannot be limited under applicable law.

14. Changes to These Terms

Luxera Cleaning may update these Terms from time to time. The "Last updated" date shows when the latest version was posted. Continued use of our website or services after changes are posted means you accept the updated Terms.

15. Contact Us

If you have questions about these Terms of Service or need help with a cleaning request, contact Luxera Cleaning: