❓ Frequently Asked Questions

You can request cleaning through the website contact form, by phone, or by email at info@luxeracleaning.com. Share the property size, current condition, requested tasks, access and product preference so Luxera can review the scope. The team will follow up about the estimate and available timing; a request is not a confirmed appointment.

Luxera Cleaning proudly offers professional cleaning services in San Jose and nearby South Bay cities.

📍 Service Areas:
San Jose, Santa Clara, Sunnyvale, Cupertino, Campbell, Saratoga, Los Gatos, Milpitas, Mountain View, Los Altos, Palo Alto, East Palo Alto, Fremont, Newark, Union City

Whether you prefer Preferred Cleaning Products or Traditional Professional Cleaning Products, Luxera brings reliable local service to your home or office.

Select Preferred Cleaning Products to discuss your product and scent preferences before the visit. Mention surfaces needing particular care so the planned products can be reviewed with your request.

Traditional Professional Cleaning Products is the standard product option. Share scent preferences and surface-care instructions before the visit so the planned products can be reviewed.

Yes. Tell us your preference when you request a quote, or select Not Sure, Please Recommend on the quote form and Luxera can help based on your home, office and scent preference.

Select Traditional Professional Cleaning Products and mention your scent preference. The planned products can be discussed before the visit.

Select Preferred Cleaning Products and describe your scent preference. Luxera can review the planned products and any surface concerns before the visit.

Yes. Luxera Cleaning offers both Preferred Cleaning Products and Traditional Professional Cleaning Products across regular house cleaning, deep cleaning, move out cleaning, office cleaning and other specialty services. Tell us your preference when you request a quote.

Yes. Our team arrives with professional equipment and the cleaning products matched to your preference. We bring Preferred Cleaning Products or Traditional Professional Cleaning Products based on your choice, plus clean tools and supplies.

Luxera lets you share a product preference before service. Select Preferred Cleaning Products to discuss specific needs, or Traditional Professional Cleaning Products for the standard product option.

Standard cleaning covers dusting accessible surfaces, vacuuming and mopping floors, cleaning bathrooms and toilets, wiping kitchen counters and mirrors, and emptying ordinary household trash. Share additional tasks or priorities before the appointment so they can be reviewed with the quote.

You may cancel or reschedule with at least 24 hours' notice. Same-day or late cancellations and no-access situations may result in a fee. Contact Luxera with changes as soon as possible and keep entry and parking instructions up to date.

Yes. Move-in and move-out cleaning can help with the agreed work before a property changes hands. Tell us whether it will be empty, the condition of the rooms and any cleaning checklist you want considered. Ask which appliance and cabinet tasks are included. Cleaning does not guarantee a deposit refund or an inspection outcome.

Secure valuables and fragile belongings, clear the agreed work areas, and share access instructions before the visit. Identify any delicate surfaces or items the team should leave untouched.

Tell Luxera if you would prefer the same cleaner for recurring visits. Staffing and availability affect team assignments, so confirm the arrangement with each appointment. Share important preferences and access instructions when scheduling.

Yes. Luxera offers Preferred Cleaning Products and Traditional Professional Cleaning Products. Choose the product type you prefer when you request a quote.

Tell the team about concerns while they are on site, or contact Luxera within 24 hours after service. Luxera reviews each concern and may offer a touch-up or re-clean when appropriate. Any adjustment or refund is at Luxera's discretion, based on the situation, service scope, property condition and timing.

Share designated parking, restrictions and building access instructions before the appointment. Ask Luxera to review any expected access-related costs with the service details. Parking restrictions that prevent access may lead to a no-access situation under the service terms.

For questions about tipping, ask Luxera before payment. Confirm how a tip can be handled with your selected payment method, separately from the agreed or final service charge.

Request your preferred date as early as you can and share the service and access details. Appointments depend on availability; same-day service may be available depending on the schedule. Rely on the date and time only after Luxera confirms the appointment.

Yes. We offer cleaning after ordinary renovation or construction work, with agreed dust, surface and detail tasks. Describe the project and remaining residue in advance so the scope can be reviewed. Hazardous dust, hazardous waste, mold removal and construction-site safety clearance are outside this cleaning service. Some paint or adhesive marks may remain.

Yes. We bring professional equipment, clean supplies and the cleaning product type you choose. We do not use reusable microfiber cloths. Instead, we use single-use disposable towels, clean sponges and clean tools for each client. Share product preferences and any surfaces requiring particular care before the visit.

Yes. Share the rooms, tasks and priorities that matter most before the appointment, or leave clear instructions on-site. Luxera reviews requests against the agreed service scope, access and surface limitations.

Yes. Tell us about pets and any access concerns before the appointment. Pets must stay in a separate secure area, crate, carrier, yard or with the owner during cleaning. You can also discuss your cleaning product preference. The service does not include animal care or urine, feces or biohazard cleanup.

Weekly, every-other-week and monthly visits can be discussed around the work you need. Tell Luxera your preferred frequency and tasks; the scope, price and appointment details must be confirmed before service.

Ask about any minimum visit charge when requesting your estimate. Pricing depends on the property, condition, access and requested tasks. An estimate is not a guaranteed final price; additional work or conditions that differ from the details provided may change the time and cost.

Deep cleaning adds attention to baseboards, window sills, door frames, fixtures and other details that regular upkeep may not cover. The package includes particular room and bathroom tasks; kitchen cabinet and appliance interiors require review of the extra-deep or agreed add-on scope. Describe the areas and buildup you want addressed so Luxera can help you choose.

Yes. Tell us your preferred day, time and access instructions. Luxera will review the schedule and confirm the appointment details. Requested times are subject to availability, so sending a request does not by itself confirm a visit.

You do not have to remain at the property if clear, safe access has been arranged. Share entry instructions before the visit, such as a door code, lockbox, key or building access arrangement. Secure valuables and sensitive belongings, and keep pets in a separate secure area or with the owner as required by the service terms.

Cleaning time depends on the size, condition, access and agreed tasks. A routine visit and a more detailed service can require different amounts of work. Share the property details and priorities so Luxera can provide a personalized time estimate rather than relying on a standard duration.

Payment is due after the cleaning is completed unless otherwise agreed in writing. Luxera may accept cash, credit card, Zelle, Venmo, check or another approved method. Confirm your payment method before service and pay the agreed or final amount, including approved additional work and applicable charges.