Service details
We collect the details needed to estimate, schedule and provide cleaning services.
Privacy, trust and clear communication
Privacy Policy
Luxera Cleaning LLC values your privacy. This policy explains how we collect, use, protect and manage information when you visit our website, request a quote, book a cleaning service, communicate with our team or receive service-related SMS messages from Luxera Cleaning.
Appointment texts
SMS may be used for appointment confirmations, updates, access notes and support.
Website improvement
Analytics and advertising measurement help us understand and improve our website.
1. Overview
Luxera Cleaning LLC ("Luxera Cleaning," "Luxera," "we," "us," or "our") provides residential and commercial cleaning services in San Jose, California and nearby service areas. This Privacy Policy explains how we collect, use, disclose, retain and protect information when you use our website, request a quote, call us, submit a form, book a cleaning service or communicate with us.
By using our website or providing information to Luxera Cleaning, you agree to the practices described in this Privacy Policy. If you do not agree, please do not submit personal information through our website or communication channels.
Plain English summary
We collect information mainly to answer your cleaning request, prepare an estimate, schedule appointments, communicate service updates and improve our website. We do not sell your personal information.
2. Information We Collect
We may collect information directly from you, automatically through our website, or through service providers that help us operate our business.
| Category | Examples | Why we collect it |
|---|---|---|
| Contact information | Name, phone number, email address, service address, city and ZIP code. | To respond to inquiries, provide estimates, schedule cleaning services and communicate with you. |
| Service request details | Cleaning type, home or office size, rooms, bathrooms, kitchen, add-ons, pets, access instructions, preferred date and special requests. | To understand your needs, estimate labor time, prepare appointment details and complete the cleaning service. |
| Communication records | Messages, form submissions, call notes, appointment notes, email exchanges and SMS preferences. | To provide customer support, confirm details, follow up and maintain accurate service records. |
| Payment-related information | Payment method, transaction status or billing-related records. We do not intentionally store full card numbers on our website. | To process payments, confirm payment status, prevent fraud and maintain business records. |
| Website and device data | IP address, browser type, device type, pages visited, referring URL, approximate location and interaction data. | To measure website performance, improve user experience, understand traffic and support advertising measurement. |
Information you provide voluntarily
You may choose not to provide certain information, but we may not be able to provide an accurate quote, schedule a service or respond to your request without the information needed to complete that task.
3. How We Use Your Information
We use personal information for business and service-related purposes, including:
- Responding to quote requests, calls, emails and website inquiries.
- Preparing cleaning estimates based on the information you provide.
- Scheduling, confirming, updating, rescheduling or canceling appointments.
- Sending service-related communications, including appointment reminders and access questions.
- Providing residential, move-in/move-out, deep cleaning, post-construction, office, carpet, window panel or custom cleaning services.
- Maintaining customer records and appointment history.
- Improving our website, service quality, customer experience and business operations.
- Measuring advertising performance and website conversions.
- Protecting our business, customers, website and service providers from fraud, misuse or security issues.
- Complying with legal, tax, accounting or regulatory obligations.
4. SMS and Text Message Communications
Customers may opt in to receive service-related SMS messages from Luxera Cleaning by submitting a website contact form and checking the optional SMS consent checkbox. SMS is used only for cleaning requests, appointment confirmations, appointment updates, rescheduling, cancellations, access instructions and customer support.
If you provide your phone number to Luxera Cleaning, you may receive SMS text messages related to your cleaning request, quote, appointment confirmation, appointment updates, rescheduling, cancellation, access instructions, service reminders or customer support.
SMS use: Luxera Cleaning uses SMS for service-related communication. Message frequency may vary based on your request, appointment activity and communication needs.
Rates: Message and data rates may apply depending on your mobile carrier and plan.
Opt-out: You can opt out of SMS messages at any time by replying STOP.
Help: For help, reply HELP, email info@luxeracleaning.com or call +1 (669) 786-3266.
No mobile information sharing for marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties, except as needed to provide or support the SMS service.
Opting out of SMS does not prevent Luxera Cleaning from contacting you by phone or email when necessary to provide service, respond to your request, complete a transaction or comply with legal obligations.
7. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing cleaning services, customer support, appointment history, business records, legal compliance, tax or accounting needs and dispute resolution.
Contact and service inquiry data may be retained for up to 24 months unless a longer period is required or permitted by law, or unless you request deletion and we are able to honor that request.
8. California Privacy Rights
If you are a California resident, you may have rights under California privacy laws, subject to certain limits and exceptions. These rights may include:
- The right to know what categories of personal information we collect and how we use it.
- The right to request access to personal information we maintain about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of personal information, subject to legal and business exceptions.
- The right to opt out of sale or sharing of personal information, where applicable. Luxera Cleaning does not sell personal information.
- The right not to be discriminated against for exercising your privacy rights.
To submit a privacy request, contact us at info@luxeracleaning.com or call +1 (669) 786-3266. We may need to verify your identity before completing certain requests.
9. Security
We use reasonable administrative, technical and organizational measures designed to protect personal information. However, no website, communication method or electronic storage system is completely secure, and we cannot guarantee absolute security.
Please avoid sending sensitive information that is not needed for your cleaning request. If you believe your information was sent to us in error or should be removed, contact us.
10. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
11. Third-Party Websites
Our website may contain links to third-party websites, social media pages, payment tools, review platforms or service providers. We are not responsible for the privacy practices, content or security of third-party websites. Review their policies before providing information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date near the top of this page shows when the policy was most recently revised. Updates are effective when posted on this page unless otherwise stated.
Terms of Service
For service terms, appointment rules, cancellation policy, payment terms, service limitations and SMS terms, please review our Terms of Service.
13. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us:
Luxera Cleaning LLC
San Jose, California
Email: info@luxeracleaning.com
Phone: +1 (669) 786-3266
Website: https://luxeracleaning.com
Questions about your information?
Contact Luxera Cleaning and our team will help with privacy questions, appointment communication preferences or service-related updates.